Callview Automatic Call Distribution (ACD) module allows a manager to monitor a team of telephone sales or help desk staff, receiving or making calls with real time screen displays. This maximises every minute paid for, cutting waster from idle chatter, instantly showing poor selling skills or a need for training. Even lost calls are indicated as they happen.

• Reduce costs
• Shorten the sales cycle
• Improve the speed and efficiency of customer service
• Enhance the company image
  
  The concept behind Callview ACD is to make the monitoring procedure automatic, highlighting exceptions to the norm rather than a manager having to check all "agents" constantly. For the more "hands on" manager, constant monitoring and call control are features that Callview can take in its stride.

Wizard MIS and ACD come with the real-time reporting tool, Wizard RT. This enables you to view statistics for today in real-time, as well as monitoring what individual users are doing, and how they are performing. Wizard RT provides you with the information that you need, on your desktop, immediately.

Screen views can be completely customised by the user with Callview's unique "Virtual Screen".

Historic reports with call costing are all standard and provide detailed analysis of staff and system performance. Capturing of abandoned call numbers is also included to minimise lost business.

Callview ACD achieves maximum performance from staff, managers and your telephone system, to optimise any call intensive activity.

• Text based statistics
• Graphical based statistics (bar or pie charts)
• Large character tiles (eg. for longest call waiting or numbers of agents busy, etc)