PSU IT Voice and Data is a reseller and maintainer for Avaya IP Office systems. We are accredited to supply, maintain, upgrade and train on their full range of products.
We can offer competitively priced products and maintenance.
We have over 18 years of experience in IT and Telecoms.
We are Avaya Gold Partners
We are currently installing two systems each week
Click here for more information
Avaya IP Office is an all-in-one solution specially designed to meet the communications challenges facing small and medium sized businesses. Due to its modular design, IP Office can scale from 2 to 360 extensions to meet the needs of home offices, standalone business locations, and networked branch and head offices. Built on Avaya's latest advancements inconverged voice and data technology, small-mid sized businesses can benefit from many of the advantages that sophisticated communications can deliver.
|
|
|
 |
The Avaya Small Office Edition is an ideal solution for branch offices of larger firms. With the Avaya Small Office Edition networked to Avaya IP Office or Avaya MultiVantage systems at the central office, you can benefit from the “transparent ” operation of many features across locations. That means easier call transfers, desk-to-desk dialing, caller ID, and more. Have multiple branch offices share the central office messaging system — it’s easy and less expensive. Equip multiple branch offices with the Avaya Small Office Edition and administer them all from one location.
|
 |
The Avaya Small Office Edition is the right choice for the executive teleworker who needs a full-featured phone system with Internet and e-mail capabilities, multiple extensions and maximum integration with the corporate office communications system. With the PhoneManager application, executives get a powerful solution for call control from the desktop, conference calls, even checking the latest call handling at the office (how many calls are coming in, who’s busy, etc.). Built-in VPN support keeps communications costs low and information secure.
|
|
 |
The Internet, eBusiness, wireless communications and a host of other advances are giving customers more information, more control and the ability to easily switch their loyalties. Relying on Avaya IP Office as a converged solution lets you take advantage of a wide range of capabilities from consolidating local/wide area networking to sophisticated communications applications like unified messaging and multimedia contact centers.
|
 |
The wide range of customer service and communications applications that are possible with Avaya IP Office can deliver many economic and operational advantages: lower network costs, simpler management, more productive use of personnel, lower travel costs, higher customer retention rates and more. Businesses that don’t embrace convergence will miss out.
|
 |
Quality advances in IP telephony are driving businesses to look at converging
their LAN and WAN networks, even if only for internal communication. Small and medium size companies are leading the way —Avaya IP Office will help you get there. Wireless IP phones and full-featured IP deskphones are supported on all IP Office platforms.
|
 |
Today’s business organizations are more virtual, more collaborative, relying on an extended network of partners, suppliers and employees spread across remote locations. Avaya IP Office supports the critical applications and delivers the networking and remote access capabilities that enable extended enterprises to collaborate and communicate with speed and quality in a dynamic networked environment.
|
|
|
 |
At the UK offices of his burgeoning business operations, Rod Stewart wanted a communications system in which every phone would tell a story about the future of communications - and he got it with the IP Office. Stewart’s business is kept in tune by a five member team that is constantly on the move -on tour or roaming the grounds of his sprawling estate which doubles as business headquarters. With Avaya IP Office, voice and Internet lines were merged into a single IP-based network so staff members can make phone calls while accessing e-mail and the Internet over a single broadband connection. When they are out of the office or on tour, Avaya IP Office makes it easy to set up conference calls. And because staff are now automatically notified on their mobile phone of any voice messages - everyone can stay footloose and fancy-free.
|
 |
When sports fans want tickets, or season ticket holders need service, the Boston Celtics organisation must be able to turn on a dime and respond quickly and efficiently. To keep their office game in shape, the Celtics rely on the Avaya IP Office solution. The IP Office delivers all of the features the Celtics need in a communication system, while allowing the flexibility to use either standard digital phones or IP-enabled ones. In the Celtics’ 15-agent contact centre, the IP Office solution supports ticket sales and customer service. Now calls from season ticket holders can be routed to agents specially equipped to handle their requests. And IP Office’s computer-based call tracking tool -eConsole - makes call centre management a slam dunk. The extensive reporting makes it easier to route calls appropriately, manage the call volume, and staff the centre.
|
 |
When the founders of Luxury Cruise Center, a rapidly growing travel services company, were preparing to launch their new venture, they knew they wanted to begin operations quickly and keep startup costs to a minimum. Avaya IP Office helped them meet both objectives, allowing the company to get up and running, and handle calls a full week ahead of schedule. IP Office delivers full functionality for the 20-agent contact centre, including real-time and historical contact data, incoming call identification, wallboards, and IP and CTI capability. Agent reports make it easy to track agents’ strengths and weaknesses, and implement skills-based routing. And managers like the idea that they can keep tabs on operations from anywhere, as long as an Internet connection is available.
.gif)
|
|
| |
|
|
|
| |
|
|
