PSU have now launched a dedicated micro-site for all your server support and server maintenance enquiries.
Please visit: www.psucomputers.co.uk
Here you will find our whole portfolio of IT support services as well as server maintenance for Bull, Dell, IBM, Sun, NEC, HP and Compaq. Other services we offer via this new site are:
PSU is a leading IT solutions and outsourcing provider offering a comprehensive range of support and maintenance options for organisations using Bull Estrella, Bull Escala or Bull DPX Servers. Our support services are competitively priced and are often 35% less than your current maintainer.
We can offer a comprehensive range of support options and are fortunate to have accumulated an enviable amount of parts throughout our numerous UK locations. Since 1986 we have specialised in providing support for many operating systems including UNIX/AIX/NT platforms. We can supply and install refurbished Bull Estrella and Bull Escala hardware including bespoke disaster recovery solutions to suit your requirements .
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Supported Products | Maintenance Plans | Server Monitor | Programming & Consultancy | Disaster Recovery
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Significant cost savings on all products and services
UK Wide availability of parts
Bull maintenance options
Parts are available if your current provider withdraws support and maintenance.
An alternative pro-active maintenance company with over eighteen years experience.
Call 0800 652 4888 for further information on our services
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| Platform |
Maintenance |
Used |
Software Support |
Rental |
Disaster Recovery |
| Bull Escala |
Y |
Y |
Y |
Y |
Y |
| Bull Estrella |
Y |
Y |
Y |
Y |
Y |
| Bull DPX/20 |
Y |
Y |
Y |
Y |
Y |
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Our Customer Support Centre is designed to ensure you receive efficient support when you require it. PSU have attained ISO 9001-2000 registration and are audited every six months by British Standards to ensure we continue to provide an efficient service to all of our customers.
If you log a fault our In-house resources are available in the first instance and every attempt will be made to rectify your query over the phone. Should your call require an engineering visit the necessary resource will be despatched immediately ensuring the query is dealt with within the contracted time.
Our Support Centre is operational from 8.30am to 5.15pm Monday to Friday. Extended cover is available should your business require support outside of office hours. Our extensive in-house parts and systems stock ensures we can offer guaranteed response and fix times. This includes On-site engineers, 24*7*365 availability, remote diagnostics, telephone support, parts stored on-site and complete unit replacement and loan equipment.
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| Maintenance Service |
Response / Fix |
Availability |
| Platinum |
4 x 4 Hr |
24 | 7 | 365 |
| Gold |
4 x 4 Hr |
Mon-Friday 08.30-17.15 (excl bank/public hols.) |
| Silver |
4 x 8 Hr |
Mon-Friday 08.30-17.15 (excl bank/public hols.) |
| Bronze Plus |
4 Hour Response |
Mon-Friday 08.30-17.15 (excl bank/public hols.) |
| Bronze |
8 Hour Response |
Mon-Friday 08.30-17.15 (excl bank/public hols.) |
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A popular service often requested by customers is our Server Monitoring Service. Real-time analysis of a servers performance is critical to many organisations to ensure their business continues to operate efficiently.
PSU Server Monitor is secure and easy to install. The software can provide statistical information on important aspects of your server and will also provide details on how to solve problems.
It has been designed to be very simple to install, in fact, you don't need to be technical. A valid email address to receive notifications is all which is required.
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 PSU Server Monitor will check and report on these aspects of your server - |
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Disk Space (If you are running low of disk space) |
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CPU (If the CPU runs high for too long) |
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Services (If services stop, you will be informed). |
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Success/Failure of a back-up. |
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We can offer this additional service in-line with any of our support options. From the data retrieved you are able to analyse historic trends and plan effectively for the future.
Should any individual server performance levels be breached, you are alerted by a support engineer or via an automated SMS service direct to yourself or your Network Administrator.
Our web-based monitoring software provides a constant window which is accessible to you via a secure protected password.
Our pro-active support provides the assurance you need to develop and maintain complete confidence in your enterprise network.
When coupled with our hardware maintenance service, we have the complete package which will enable us to take ownership of the problem, in many cases providing the fix before you are even aware there is a problem. |
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PSU can provide you assistance in all phases of GCOS support, from Development and Techniques support, to full facilities management. Highly-experienced Unix, AIX and Linux specialists are available to augment current staff requirements or for special projects, no matter what size.
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Preparing for the unexpected and ensuring the organisation will survive should a disaster occur is of paramount importance for any size of company.
Many Disaster Recovery services offered by IT companies are expensive when compared with the realistic chances of a major, systems wide disaster. These ‘full systems disaster recovery’ plans end up absorbing IT budgets and restrict growth of key operational day-to-day infrastructure. At PSU we can offer a tailored solution targeting the principal business critical servers, offering a range from 24 – 72 hour systems restores. We realise that any disaster recovery plan is an insurance policy and offer different levels of cover to suit different budgets. |
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