Callview is a modular and scalable suite of software applications that provides links between the Inter-Tel telephone system and the computer. This provides a seamless and automated technological partnership that can boost efficiency, capture more business and increase profits.

Callview provides the link between the two most powerful business tools (the computer and the telephone) providing a seamless and automated technological partnership that can boost efficiency, capture more business and increase profits.

• Calls instantly activate your database automatically
• Automatically presents the relevant information from your database to your computer screen, when you make or receive a call
• Increase the speed and accuracy of outbound calling; let your PC do the dialling
• Provides a powerful and easy to use report builder
• Transfers customer information on your screen when you transfer the call to a colleague in your office
• Reduce call handling time
• Lost calls can now be recovered and called back.

	Gateway     Media Blending     Call Summary	Callview Gateway is the heart of the Callview system. The Gateway connects to your phone system, and watches each incoming, outgoing, and internal call. From this information, the Gateway can provide a detailed summary of your business telephone use. All types of e mail can be processed by the Gateway. ... more E mail enquiries from your web site can even be distributed to the sales team when they become free or following other rules. This is called Media Blending and is available with Callview Version 3.1. ... more
	Client     Demonstration	Callview Client adds power and speed to your integrated telephone and computer system. With a range of features previously available only on much larger systems, Callview Client brings you all the benefits of the latest telecommunications technology to streamline your business operations ... more
	Navigator	Callview Navigator will automatically route calls based on information in your database. Customers get routed to their account manager, while bad debtors get routed to accounts. Customers get a better, faster response whilst you save on telephone staff time and cut out wasted call handling by your operational staff ... more
	Netlink	Callview Netlink brings scheduled reporting and publishing to the Wizard and Wizard RT modules. With Netlink you can extend your reporting beyond the desktop, viewing reports and real-time information in a web browser, or on your WAP phone ... more
	Desktop Wallboard	Callview Desktop Wallboard delivers real time business performance information to the individual user or team leaders PC screen, to provide the empowerment needed for optimum operational efficiency ... more
	Wizard	Callview Wizard includes a comprehensive and powerful report generating tool to enable the user to produce reports on the precise information that they require as often as they need it ... more
	Wizard MIS	Callview Wizard MIS is a sophisticated Business Management Tool providing all the features of the standard Wizard, as well as more powerful summary reports. It is designed to give you both the power to better manage your telephony traffic and vital information to get the best from your key staff members ... more
	Wizard ACD	Callview Automatic Call Distribution (ACD) module allows a manager to monitor a team of telephone sales or help desk staff, receiving or making calls with real time screen displays. This maximises every minute paid for, cutting waster from idle chatter, instantly showing poor selling skills or a need for training. Even lost calls are indicated as they happen ... more

Any organisation can use Callview in a number of ways for Customer Support, Sales Management, etc.
Example: A customer service representative can receive a telephone call from a customer and at the same time Callview will automatically pull up the data they want about that customer onto their computer. It is fast and saves time and money.

• Increased Revenue
  Callview captures calls so you need not lose a potential customer even if you are unable to answer their call.
  
  
• Reduced Costs
  Callview allows you to answer calls more efficiently and quickly. Reduced time means lower overheads and a better service at the same time.
  
  
• Identifying the caller
  Callview allows you to answer calls more efficiently and quickly. Reduced time means lower overheads and a better service at the same time.
  
  
• Improved Service
  By answering customer's calls with their name and having their details "instantly" available will help you keep customers happy. Remember, it's five times more expensive to gain a new customer than retain an existing one.
  
  
• Better staff productivity
  Callview allows you to handle more calls in the same time, providing greater efficiency. When calls are transferred, Callview allows the information about the caller and any notes about the conversation to be made immediately available to another member of your staff - real benefits every time.
  
  
• Enhanced Management Information
  Callview can provide the information you need about your telephone usage/staff productivity to allow you to manage your business more effectively.