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Computer Telephony (CT) combines computers and communications to meet your company's needs by automating repetitive tasks, improving performance and enhancing customer service. Intertel Europe offers a range of computer telephony applications
 
Callview is a modular and scalable suite of software applications that provides links between the telephone and the computer. This provides a seamless and automated technological partnership that can boost efficiency, capture more business and increase profits.
- Calls instantly activate your database automatically
- Automatically presents the relevant information from your database to your computer screen, when you make or receive a call
- Increase the speed and accuracy of outbound calling; let your PC do the dialling
- Provides a powerful and easy to use report builder
- Transfers customer information on your screen when you transfer the call to a colleague in your office
- Reduce call handling time
- Lost calls can now be recovered and called back
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 Learn more about Callview and it's Call Centre Software Modules
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Customer satisfaction is good business. Providing a first-class service on the telephone is the first step in creating that satisfaction. That is why SmartPhone is so indispensable. For customers it's all about waiting. Waiting is the enemy. If customers wait to be answered, wait to be connected to the right person, wait for that person to find their details and then have to repeat information, it's not good service.SmartPhone addresses the three key requirements for an effective and productive telephone service.
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Adaptive CTI and Messaging is a multi-channel contact centre solution that enables you to build better relationships with your customers. It is a software product that easily integrates with the Axxess phone system. Adaptive CTI and Messaging supports email, fax, SMS, Web 'Call-Back' and voicemail messages and it delivers CTI, on-screen call control and true work blending. Adaptive CTI and Messaging is cost-effective, easy to use and fast to deploy.
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Combine fax, email and voice mail using this versatile piece of software from Intertel Europe. When you are travelling or away from the office, Axxess Unified Messaging Software provides a single contact point for all your important messages. You can get all your messages in one call by connecting to your e-mail server. Call costs are minimised because you make just one call to get all your messages.
Designed to run on a Windows NT server, Axxess Unified Messaging Software combines all your messages e-mail, fax and voice mail in a single, centralised mail management program. Your messages are converted to standard file formats so you can see, access and process them through a variety of devices. You can also improve productivity by sending and receiving faxes with your desktop PC.
In other words, The Axxess Unified Messaging Software combines all your messages e-mail, fax and voice mail in standard file formats so they are easily available from anywhere through a variety of devices.
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Dial, answer, conference and forward calls by using your computer keyboard or mouse. Customer satisfaction soars when their calls are handled smoothly, promptly and are directed to the right person for the information they need. The unique user interface of Attendant Console provides access to the information and features you need to ensure a state-of-the-art customer experience.
This powerful software also provides seamless integration between your computer and telephone so that you can work on your usual computer applications and handle phone calls quickly using your mouse or keyboard. When combined with a Computer Telephony-compatible database or contact management software, Attendant Console can also bring significant customer information right to your screen while you are handling a call. Additional features are available through key codes or up to 40 user-programmable shortcuts, which can be displayed on screen.
Attendant Console creates a user-friendly call processing environment, allowing operators - or anyone else in the office - to quickly and efficiently process and route calls. Offices without a dedicated receptionist will benefit from these robust multi-tasking capabilities because anyone can answer the phone and handle a call without undue interruption from their work. Specific messages can be communicated to callers (out of the office, on holiday until the 15th) based on your co-workers' alert messages displayed on the system. In busy networked offices that do have a dedicated receptionist, productivity will rise because of Attendant Console's ultra-fast call routing. Because Attendant Console works in a multi-node configuration, and each node is connected to your Axxess call routing system, you know the status of everyone on the system.
Whether they're in London, Manchester or on the next floor of your building, you know wha t's going on with everyone's phone.
- Seamless integration between your computer and telephone
- Caller Name, Information and History screen pop
- User-Friendly Interface
- Desktop DSS with real-time station status display
- User-programmable function keys and short-cut buttons
- 'Hot dialling' for faster calls and transfers
- Customisable settings
- No more switching back and forth between phone and computer to do your work - answer your phone on your PC
- Shorten calls by 10 to 45 seconds with increased customer satisfaction
- Fast transfers, including split functionality
- Dramatically increased productivity and efficiency
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ActiveAgent from Intertel Europe is an outbound telemarketing automated dialler which has shown to significantly improve the productivity of outbound call centres.
Whilst introducing a high-tech product business application, ActiveAgent remains very simple to use by call centre staff, thus running minimum "technology challenges".
When linked with Callview for Axxess, ActiveAgent can provide a wide range of reports and applications for today's outbound telemarketing environment.
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