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Computer Telephony (CT) combines computers and communications to
meet your company's needs by automating repetitive tasks, improving
performance and enhancing customer service. Inter-Tel Europe offers
a range of computer telephony applications.
Customer satisfaction is good business. Providing a first-class
service on the telephone is the first step in creating that satisfaction.
That is why SmartPhone is so indispensable. For customers it's all
about waiting. Waiting is the enemy. If customers wait to be answered,
wait to be connected to the right person, wait for that person to
find their details and then have to repeat information, it's not
good service.SmartPhone addresses the three key requirements for
an effective and productive telephone service.
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Adaptive CTI and Messaging is a multi-channel contact centre solution
that enables you to build better relationships with your customers.
It is a software product that easily integrates with the Axxess
phone system. Adaptive CTI and Messaging supports email, fax, SMS,
Web 'Call-Back' and voicemail messages and it delivers CTI, on-screen
call control and true work blending. Adaptive CTI and Messaging
is cost-effective, easy to use and fast to deploy.
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Callview is a modular and scalable suite of software applications
that provides links between the telephone and the computer. This
provides a seamless and automated technological partnership that
can boost efficiency, capture more business and increase profits.
- Calls instantly activate your database automatically
- Automatically presents the relevant information from your database
to your computer screen, when you make or receive a call
- Increase the speed and accuracy of outbound calling; let your
PC do the dialling
- Provides a powerful and easy to use report builder
- Transfers customer information on your screen when you transfer
the call to a colleague in your office
- Reduce call handling time
- Lost calls can now be recovered and called back
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Combine fax, email and voice mail using this versatile piece of
software from Inter-Tel Europe. When you are travelling or away
from the office, Axxess Unified Messaging Software provides a single
contact point for all your important messages. You can get all your
messages in one call by connecting to your e-mail server. Call costs
are minimised because you make just one call to get all your messages.
Designed to run on a Windows NT server, Axxess Unified Messaging
Software combines all your messages e-mail, fax and voice mail in
a single, centralised mail management program. Your messages are
converted to standard file formats so you can see, access and process
them through a variety of devices. You can also improve productivity
by sending and receiving faxes with your desktop PC.
In other words, The Axxess Unified Messaging Software combines
all your messages e-mail, fax and voice mail in standard file formats
so they are easily available from anywhere through a variety of
devices.
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Dial, answer, conference and forward calls by using your computer
keyboard or mouse. Customer satisfaction soars when their calls
are handled smoothly, promptly and are directed to the right person
for the information they need. The unique user interface of Attendant
Console provides access to the information and features you need
to ensure a state-of-the-art customer experience.
This powerful software also provides seamless integration between
your computer and telephone so that you can work on your usual computer
applications and handle phone calls quickly using your mouse or
keyboard. When combined with a Computer Telephony-compatible database
or contact management software, Attendant Console can also bring
significant customer information right to your screen while you
are handling a call. Additional features are available through key
codes or up to 40 user-programmable shortcuts, which can be displayed
on screen.
Attendant Console creates a user-friendly call processing environment,
allowing operators - or anyone else in the office - to quickly and
efficiently process and route calls. Offices without a dedicated
receptionist will benefit from these robust multi-tasking capabilities
because anyone can answer the phone and handle a call without undue
interruption from their work. Specific messages can be communicated
to callers (out of the office, on holiday until the 15th) based
on your co-workers' alert messages displayed on the system. In busy
networked offices that do have a dedicated receptionist, productivity
will rise because of Attendant Console's ultra-fast call routing.
Because Attendant Console works in a multi-node configuration, and
each node is connected to your Axxess call routing system, you know
the status of everyone on the system.
Whether they're in London, Manchester or on the next floor of your
building, you know wha t's going on with everyone's phone.
- Seamless integration between your computer and telephone
- Caller Name, Information and History screen pop
- User-Friendly Interface
- Desktop DSS with real-time station status display
- User-programmable function keys and short-cut buttons
- 'Hot dialling' for faster calls and transfers
- Customisable settings
- No more switching back and forth between phone and computer
to do your work - answer your phone on your PC
- Shorten calls by 10 to 45 seconds with increased customer satisfaction
- Fast transfers, including split functionality
- Dramatically increased productivity and efficiency
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ActiveAgent from Inter-Tel Europe is an outbound telemarketing
automated dialler which has shown to significantly improve the productivity
of outbound call centres.
Whilst introducing a high-tech product business application, ActiveAgent
remains very simple to use by call centre staff, thus running minimum
"technology challenges".
When linked with Callview for Axxess, ActiveAgent can provide a
wide range of reports and applications for today's outbound telemarketing
environment.
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