PSU provides a range of affordable and customisable IT support services that deliver a complete solution for your business. With IT solutions ranging from an entry level helpdesk support to advanced predictive remote monitoring support. PSU have a product to match your requirements. "One of the major advantages of their service is the ability to provide responsive and high quality remote support, as well as proactive monitoring of the network, via the PSU ObServer" We realise that not everyone is the same, hence many of our customers opt for different packages across different departments or machines. Some choose a higher cover package (4 hour response with 4 hour fix) for servers and mission critical machines whilst opting for a lower package (8 hour response) for general machines. We are always happy to discuss tailoring a support model to complement the way you work.   "We logged the call in the morning and within an hour or so, the engineer had visited and fixed the problem. Talk about speedy service" - Premiere Products PSU IT Voice and Data is a Solutions Company, providing support and services to clients in a variety of industries on a wide range of computing equipment, which includes, but is not limited to: - Servers Entry Level to High End. including: HP,Compaq, Dell, Bull, Sun, NEC. Personal Computers All clone and branded Desktop and Workstations. Printers Desktop, LaserJet, Inkjet, Line, Dot Matrix. Networking Equipment Hubs, Switches, Routers. Security Equipment Firewalls, VPN’s, Remote Access. Software Applications Operating Systems including Microsoft, Linux and Unix. Office Applications, Email & Internet All service calls are administered from our computerised control centre. The distribution of engineering resources provides UK customers with contractual options from 2 Hour Response to a time and materials service for ad hoc work. Every fault logged by our computerised service desk is allocated a numerical fault number for identification purposes. We will always endeavour to allocate dedicated engineers to customers’ sites, who will become familiar with the sites in order to maximise the efficiency of serving the account. All engineers are dispatched with a detailed worksheet, which will indicate the grade of service and any other special conditions relating to the arrangement. The worksheet will be signed off by the customer and a copy retained which will have all the details of times, dates, engineer's details of further action. The service manager will progress all calls to ensure adherence to the contracted service as well as keeping the customer informed as to the status of all outstanding jobs. Print PDF Depending on the urgency of the issue you can choose a guaranteed response time to suit you from as quick as 2 business hours. Response Times Server Support Bull Servers PC | Printer Support Support Packages Specialist IT Services Security & Firewalls Relocation Services Cabling Remote Monitoring Response Times With the use of advanced diagnostic software PSU can predict the onset of support issues, instantly respond to unforeseen issues and monitor server and workstation loads. Remote Monitoring With support centres located in Cheltenham and Camberley, and with accredited support partners and engineers based across the country, we are more than able to support our broad portfolio of clients.   Our field and system engineers are highly experienced and qualified within the field of IT and are supported by our main workshop, which has been designed and constructed to the high standards expected of the modern ISO accredited Service Company and provides an efficient turn around for both critical & standard equipment. A comprehensive managed stock of spare parts ensures availability to meet the field engineer's needs at all times. All of our services and internal processes are audited every six months by British Standards ensure our customers receive optimum satisfaction through a total commitment to quality.       It is impossible to make valid solutions without the facts. In order to minimise your downtime and identify future issues we may undertake a comprehensive audit of your systems. Network Audit   It is PSU’s intention to create long-term relationships with its customers so we become your first point of call for all your Business IT and Telecommunication requirements.       Name: Telephone: E Mail:     Enquiry:

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