Most businesses spend a great deal of time and money developing their appearance; Brochures, Logos, Van Liveries, Exhibitions, Advertising etc, but few ever consider how they sound. We live in a world full of sound; in order to fully coordinate (or join-up) their marketing efforts businesses must consider how they sound to their clients.
The perfect opportunity to project this sound is when a caller
is on hold, or awaiting an agent whilst queueing at a contact
centre. PSU IT Voice and Data can provide this solution either
via a license paid CD option or via a tailored music and messaging
service recorded by professional voice over artists, in a professional studio.
The two options are listed below and costs can be found by e mailing sales@psu.uk.com:
CD player plus a license paid CD. • Tracks 1-9 include reassurance messages, tracks 10-18 are music only • Three musical varieties are available - Atmospheric - Classical - Contemporary
Get a profesionally recorded track with music and promotional messages tailored to your business to comfort your clients whilst on hold or awaiting a free agent. The process is very simple. All you need to do is write the script that your customers will hear. Once you have written the script, e mail it to us via sales@psu.uk.com along with your preferred voice-over artist code (see below left) and your chosen music (see below). Some of our clients update their messages on a monthly basis, others twice a year. We are also happy to help with advice on how to word your script, or how to get the maximum benefit from the recording.
"Following trials at a number of stores and Call Centres, we now include the Premier Business Audio service as part of our standard customer offer, and will roll it out at all new B&Q stores and Call Centres."
Stuart Macdonald
B&Q Call Centre Development Manager
"Premier Business Audio's RNT service is a valuable asset to our operation. It provides product information whilst callers are on hold, as well as our 24-hour service numbers at night."
Asif Latief
Head of Marketing Operations
A-Plant
PSU IT Voice and Data have had a long standing relationship with Premier Business Audio. As a market leading company dedicated to the way businesses sound, Premier Business Audio has a fully functioning recording studio on-site at their Laverstoke Grange headquarters. Their studio environment is completely digital, allowing instant, live recordings with voice artists all over the country (and world if need be!) via ISDN.
They also produce their own music in-house, setting them apart from other studios which often rely on the same old 'library' music. PSU can help to arrange the commissioning of original recordings for our clients - from music to entertain telephone callers, to music beds for websites, commercials or increasingly to build sonic logos to represent their brand and identity.
Using the latest version of Steinberg's Cubase SX 2.0 at the heart of the studio, Premier Business Audio have a range of both hardware and software at their disposal, from the awesome Proteus 2500 sound module to classic synths like the Korg Prophecy, Roland JP-8000 and Novation Supanova. On top of all this, their suite of software covers everything from Cakewalk's Project 5 to Propellahead's Reason and Adobe Audition - all top drawer, recording industry standards.
