IT experts are more likely to suffer from stress than any other professional, according to a new survey. A staggering 97 per cent of people working in IT claim to find their life at work stressful on a daily basis. Read the other findings in this report.

Stressed IT Professionals Survey Results

A new international survey of consumers about their experience with call centres reveals that the British get more cross about customer agents with hard-to-understand accents than being put on hold for up to 10 minutes when they contact a call centre with a problem or query. Read the other findings in this report.

Call Centre Complaints Survey 2006

Regulator Ofcom has compiled a league table which highlights the UK's worst telecoms companies in terms of complaints from their new customers about mis-selling. As we all know, counting the cost of everything is an essential part of today's business environment, however it's worth bearing in mind that if something looks to good to be true, it probably is. Read on.

Ofcom Report on UK's worst providers

Customers seem to prefer to buy products and services from sales people that they like and you’ve probably heard this many times before as “people buy people”. If you accept the truth of this, then how are we going to make sure that someone about to buy would prefer to do business with you and your company?

Ken Trim's look at buyers habits

PSU contract out their employment law and health & safety compliance requirements. As the regulatory framework continues to tighten, business owners are increasingly benefiting from Citations fixed cost solutions. Nigel Lea, Support and Communications Manager at Citation has kindly agreed to contribute articles and with this in mind, here is the first.

Display Screen Regulations April 2006

Following the recent release of Windows Internet Explorer IE 7 Beta 2 we offer a quick review of it's benefits over IE 6. Release date hasn't been confirmed howver we hope it'll be launched before Vista.

IE 7 Beta Review

The Internet Corporation for Assigned Names and Numbers (ICANN) has approved the new top-level domain suffix ".tel,". It is envisaged that a user could type avis.tel into their mobile phone and be connected to their local branch. As yet no process has been set up for registrations but we'll keep an eye out and let you know when they become available.

Read more about the .tel domain

Last issue we told you that Jon Pople and a friend were setting off to the Murmansk Oblast region of the Russian Arctic to take part in an extreme parakarting event on Lake Imandra. Freshly back fom the trip, Jon let's us know how it went in his own inimitable way.

A Postcard from the Russian Arctic

Read about the new ep/mini album from Mermaid Kiss entitled ‘Salt on Skin’. Kate Emerson (a member of our sales team) talks about promo, reviews, photo shoots, myspace… and her plans for the future.

Kate Emersons life away from PSU