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computer telephony integration cti for panasonic business phone systems

panasonic phone systems

Related: KX-TDA 30 (smaller capacity) | KX-TDA 100 and KX-TDA 200 (larger capacity) | KXTA and KXTD Systems | Cheap Outbound Calls | Inbound Calls | Free Call Management | Downloads:

Desktop Telephony Assistant | Call Centre Management | Phone System Manager

 

panasonic dta desktop telephony assistant

Designed for the KXTDA200, KXTDA100, KXTD1232, KXTD816 and KXTD612

Offering complete integration between a PC network and compatible Panasonic telephone system (PBX), the Panasonic DTA gives you all the important functions of a call centre, in one easy to install, easy to use, software package. And because it connects PC and PBX via your computer network, it offers maximum flexibility for multiple users.

For companies who have frequent telephone contact with customers, the DTA helps you to be more efficient and more customer service orientated. These valuable functions are available from the PC desktop.

  • Screen popping
  • Macros
  • Call hold
  • Call transfer from list, selected by name or number
  • Auto-dial from list, selected by name or number
  • Auto-dial directly from Microsoft Outlook. and other applications, including Windows phone dialler
  • Call logging
  • Real-time extension and line status display viewer

Downloads: Panasonic DTA Brochure (PDF)

dta clients through hybrid ip pbx

   
 

panasonic ccms call centre management software

Call Centre Management Software is designed to bring advanced call centre functions to users of Panasonic PBX systems such as the KX-TD816 and KX-TD1232, which comes equipped for basic call centre operations.

With this software, these systems can be controlled from a PC through a CTI interface to provide such functions as dynamic call treatment table management, agent management, real-time monitoring and call centre performance analysis

SPECIFICATIONS

Model KXA296
Applicable PBX KXTD1232*/KXTD816
Agent ID Registration 128
Agent Log-in-per System 16
Agent Log-in-per ACD Group 16
Supervisor Log-in-per system 1
Max. ACD Groups** 16
Max. Calls per hour 1000***
CPU Pentium III 500MHz
RAM 128 MB
HDD 40MB Free Space
OS Win98/2000/NT4 SP5/ME
Copy Protection Hardware Key (dongle for parallel Port)

* This software cannot be used with the KX-TD1232 double cabinet.
** One 24 CO Key Digital System Telephone extension is required per system. A total of 24 calls (talking + ringing + queuing) can be handled per system simultaneously.
*** Actual performance varies from 60% to 100% of this figure, depending on the traffic pattern of the PBX.

kx-td816 and kx-td 1232


panasonic psm phone system manager psm

 

System manager for KXTD816 and KXTD1232

Every small and medium-sized company needs to get the most out of its technology in a cost- effective manner. Panasonic developed Phone System Manager, a software product that makes it easy to customise your telephone system.

Phone System Manager puts control over your telephone systems features right where you want it- in your own hands.

Efficient Call Handling
Phone System Manager makes it easy to manage many aspects of telephone system. Use it to set speed dials, program handset keys, change staff extensions, control toll restriction levels, and more. You get a flexible, convenient way to customise your phone system, without paying a technicians service charge.

Calling Activity Reports
You can also run graphical reports to monitor call traffic by extension, line, dialled numbers and account code, which are useful for managing staff usage and customer support levels.

Phone System Manager combines call traffic analysis with the programming capabilities of the Panasonic Digital Telephone Systems, giving you all the control you need to effectively manage your telecommunications.

Features and Benefits at a Glance:

  • Easy programming of telephone system features, such as speed dials, extensions, and handset buttons
  • Call data collection, storage and archiving
  • Update and print speed dial and extension directory lists
  • Itemise call traffic to reconcile telephone bill
  • View reports on telephone extensions and line usage
  • Analyse call traffic activity to monitor telephone service levels, such as answer times and lost calls
  • Identify faulty or unused telephone lines to save costs
  • Print colour handset labels on plain paper

Applicable PBX: KX-TD 816/123*

* This software cannot be used in the TAPI mode in case the KX-TD1232 is in double- cabinet configuration.