Panasonic voice processing systems allow you to record, send and retrieve messages 24 hours a day, 7 days a week world-wide, and help to efficiently handle your telephone system traffic and internal communication needs.

The voice processing systems can improve the efficiency of your business, whether it be in sales, customer service, marketing or human resources.

• Field sales representatives can call in their sales reports at any time of the day
• Customer lines can publicise sales, special promotions and general information
• Orders can be placed 24 hours a day Product or service information is available 24 hours a day
• Database information can be easily gathered
• Calls may be screened prior to connection to an extension without overloading a busy operator
• Conversations can be recorded and transcribed later.
  (KX-TDA/KX-TD/KX-TA only)

Flexible Voicemail Integration
The systems can interface with most PBX systems that have a single-line telephone port capable of transmitting DTMF signals. The units have an RS-232C interface for PC connection used for programming, showing reports,
usage etc. and system maintenance.

Quick Voicemail set-up
This feature provides a quick way of setting up parameters that must be established with a host PBX. Using a computer terminal connected to the RS-232C port, you can easily edit programming items on the guidance screen.

Voicemail Holiday setting capability
The systems can be programmed to handle calls differently (e.g. auto-attendant vs. voice mail) on official holidays, thereby providing suitable help to callers who call in during off-peak periods or holidays.

Automatic fax transfer
When you receive a fax call the system will automatically send the call to the designated fax extension – this eliminates the need to have a dedicated line for your fax. You can designate a second fax extension to handle overflow traffic from the first one.

Multilingual service
The Voicemail systems can support up to three different languages. Callers
may choose the language of their preference when they call in.

Enhanced integration
When integrating Panasonic voice processing systems to our KX-TDA or KX-TD/KX-TA telephone systems there are enhanced facilities available.

1. Auto configuration
   When setting-up you don’t have to type the extension
   number of each mailbox. The system will automatically
   forward all extension information to the voice mail, making
   installation a very simple procedure.
2. Live call screening
   When this mode is activated, you can monitor incoming
   messages and decide whether or not to take the call.
3. Two-way recording
   This feature allows an extension user to record a
   conversation in his or her mailbox by simply pressing the
   two-way record function key. A variation of this feature is
   ‘two-way transfer’ which permits the extension user to
   record a conversation in another person’s mailbox.
4. Intercom paging
   This facility allows the voice processing system to make a
   paging announcement through the proprietary telephones
   to alert an extension user that there is a call for them.
5. Caller ID intelligence
   The KX-TVP50 and KX-TVP200 offer unique intelligent
   functionality caller ID Routing will route callers by telephone
   number to specified extensions or services. Caller ID Call
   Screening will announce callers by name (max 30) or
   number. Both require Caller ID from the PBX.
6. Remote access
   The owner of a mailbox can access the system remotely
   (when out of the office) to record new greetings, listen to
   messages and divert calls to voicemail (or elsewhere).

Call centres are no longer the prerogative of telephone sales companies. And you do not have to be a big business to have one. More and more businesses are making the most of the possibilities of call centres, whether with full-scale telephone sales teams or with advice and support hotlines on a smaller scale.

With the integration of voice and data that KX-TDA makes possible, you can have all the features and functionality of call centre working, built-in, whatever your business and whatever its size. For example: calls can be queued while a
call centre team is busy on the telephone; pre-recorded messages can be played to reassure callers while they wait for their call to be answered; messages can be part of uniform call distribution (UCD); if there is no reply or if the phones are all busy, music or pre-recorded promotional messages can be played on hold. The KX-TDA offers call centre functionality for operators and supervisors.

• Group features
  VIP call (Priority answer)
  CLIP distribution
  Queuing table
• Agent features
  Log-in/Log-out
  Ready/Not ready
  Wrap up
  Auto answer by headset
• Supervisor features
  Monitoring group activity in real time, with real time display viewer
  Historical analysis
  Agent management with DSS
  Agent status monitor
  Remote agent log-in/out by DSS
• Call transfer
  Calls can be transferred to any other extension in a personal or global directory, selected by name or number.

Read more about Computer Telephony Integration - Panasonic CCMS

If your business is based at a number of locations, the networking capabilities of KX-TDA means you can cut costs and increase efficiency by creating your own network. The network can be local, regional or global. So you and your customers only see the benefits, not the network.

Voice over IP
Telephone calls can be routed via an IP data network that would otherwise just be used for data, thereby reducing traffic on telephone lines. The cost savings come from achieving greater use of fixed cost infrastructure and less use of variable cost telephone lines.

Virtual private networking
A lower-cost option than a fixed link, the KX-TDA supports closed number dialling and digit translation to create a digital private network. Connection to primary and basic rate ISDN is available down to the desktop.

Automatic route selection
Voice calls, video, internet use and data communications can all benefit from automatic route selection. The KX-TDA will automatically use the cheapest route to the public network, by routing through the internal network to the most cost-efficient pre-configured option or using the cheapest carrier.

Q-SIG
The Q-SIG protocol is the most flexible platform available for future development. Supported by international standards organisations (ITU-T and ETSI) it ensures that the KX-TDA will connect seamlessly with other vendors’
systems and non-Panasonic networks.

Linking your database with your telephone system creates a powerful business tool for enhanced Customer Relationship Management (CRM). However, for truly effective CRM, it is essential that – even as your organisation grows – customer information is kept up to date and accessible, and that it gets to members of staff quickly while they’re on the telephone.

Panasonic’s Computer Telephony Integration (CTI) solution and Desktop Telephony Assistant (DTA) make it easy to combine voice and data resources, to manage customer information and to make use of it effectively, providing real CRM benefits. With the KX-TDA and DTA working together PC and telephone work as one device.

Empowering more employees
The multiple CTI interface of the KX-TDA means that any employee receiving a call from a customer can have the capability of viewing customer details on screen before answering.

Combined with the Panasonic DTA, which connects the KX-TDA to your company network. Multiple users can have the information they need from the company’s IT infrastructure to deal with telephone calls both more professionally and more efficiently.

All resources are controlled by CTI, for complete efficiency and effective organisation.

Screen popping
Relevant information displayed on screen at the same time
as the incoming call.

Auto-dial
Numbers can be selected by name or number from a personal or global directory and auto-dialled. Auto-dialling can also be carried out directly from Maximizer® and other TAPI applications.

Call logging
All calls made or received on extensions running DTA can be logged.

Real-time display viewer
The whole system, including extension and line status, can be monitored live in real time, to ensure the system and staff are operating at their most efficient at all times.

Macros
Can be written, edited and associated with a DDI or CLI. For example, a special message can be triggered if a customers calling have exceeded their credit limit.

Read more about Computer Telephony Integration - Desktop Telephony Assistant

By monitoring and measuring how your telephone system is being used, you can make sure you get maximum performance and efficiency from every element.

PanaStat call management software has advanced call management features to give you the information you need, whether for the whole company, by department or by individual extension.

Based on the Windows® interface, PanaStat is easy to use, and offers clear and simple real time information and daily, weekly, monthly or annual reports.

Cutting call costs
With the information at your fingertips, you cannot only identify costly and problem areas, but also manage the calls and allocate resources more cost-effectively.

• Locate the most expensive calls
• Monitor incoming and outgoing call levels
• Check speed of answering
• Identify misuse or abuse of telephones
• Identify and implement upgrading opportunities before your business suffers or unnecessary costs are incurred

A hotel, whatever its size, makes its own specific demands on its telephone system. Panasonic’s KX-TDA with Front Office Plus provides the solution.

Our specifically designed property management system software application, Front Office Plus offers a comprehensive hotel reservations package with advanced features and functions. Windows® based, the system is easy-to-use, with toolbars, pick lists and drag and drop functions which will be instantly recognisable to any Windows® user.

The complete hotel service
All the functions you would expect of a hotel system can be found in Front Office Plus, including:

• Un-bar/bar on check-in/check-out
• Room monitor
• Automatic billing
• Do not disturb
• Wake-up calls
• Courtesy phone
• Call centre functionality - A guest’s reservation can be located from incoming CLI before the call is answered.
• Call logging - All calls can be logged and reported for accurate billing and analysis.

A complete hotel solution
For hotels, a telephone system and property management software are just the beginning of a Panasonic solution. For a restaurant, bar or shop, Panasonic’s EPOS products enable automatic billing to a guest’s hotel account. Plasma display screens, projectors and electronic white boards are ideal for
those hotels providing conference facilities, and our CCTV systems will provide security and peace of mind for owners, staff and guests alike.